Community Guidelines & Code of Conduct

Innovexa, LLC

Last Updated: 9/14/2026

At IVXPro, a platform operated by Innovexa, LLC (“Company,” “we,” “us,” or “our”), we are committed to fostering a respectful, professional, and safe community for both trainers and clients. These Community Guidelines outline acceptable behavior and expectations for all users on our platform.

1. Respectful & Professional Conduct

All users, including trainers and clients, must:

  • Communicate respectfully and professionally.
  • Avoid any form of harassment, discrimination, hate speech, or offensive language.
  • Treat all individuals with courtesy and dignity, regardless of background, gender, race, ethnicity, or beliefs.
  • Refrain from engaging in disruptive, abusive, or threatening behavior.

2. Trainer Conduct & Ethical Standards

Trainers must:

  • Accurately represent their qualifications, experience, and expertise.
  • Provide honest, ethical, and professional training services.
  • Refrain from making misleading or exaggerated claims about fitness results.
  • Honor all scheduled sessions and provide clients with at least 24 hours notice for any cancellations or rescheduling.
  • Maintain appropriate boundaries and avoid inappropriate relationships or interactions with clients.

3. Client Conduct & Responsibilities

Clients must:

  • Communicate respectfully with trainers.
  • Abide by the terms of their agreements with trainers regarding cancellations and payments.
  • Avoid harassing, pressuring, or making unreasonable demands of trainers.
  • Follow trainer guidance responsibly and disclose any relevant health conditions.

4. Prohibited Conduct

The following actions are strictly prohibited on the IVXPro platform:

  • Harassment, threats, or intimidation of any kind.
  • Soliciting or encouraging trainers or clients to conduct business outside of IVXPro, including exchanging personal contact information to circumvent platform fees or avoid platform agreements.
  • False representation of credentials, qualifications, or user identity.
  • Sharing inappropriate, offensive, or illegal content.
  • Spamming, advertising, or promoting unrelated services.
  • Attempting to hack, disrupt, or manipulate the platform.

5. Enforcement & Consequences

Violating these guidelines may result in:

  • A formal warning or temporary account restriction of up to 30 days, depending on severity.
  • Suspension or termination of the account.
  • Legal action if necessary.

Innovexa, LLC reserves the right to investigate violations and take appropriate action at its discretion.

6. Reporting Violations

Users can report misconduct, harassment, or guideline violations to Support@IVXPro.com. We will review all reports within 5-7 business days and take appropriate action. Where necessary, we may follow up with the reporting user for additional information.

By using IVXPro’s Services, you acknowledge that you have read, understood, and agree to these Community Guidelines & Code of Conduct.

7. Contact Information

Innovexa, LLC
Support@IVXPro.com