Refund Policy

Innovexa, LLC (“Company,” “we,” “us,” or “our”), operator of IVXPro, is committed to providing a high-quality service that connects clients with personal trainers. This Refund Policy outlines our stance on payments and refunds. By using our Services, you acknowledge and agree to the terms set forth below.

1. No Refund Policy

All payments made to Innovexa, LLC for any Services through IVXPro, including but not limited to trainer subscriptions, platform access fees, or any other charges, are non-refundable, except where explicitly stated in this policy. We do not offer refunds, credits, or prorated reimbursements except as outlined below, including but not limited to:

• Dissatisfaction with the service.
• Failure to use the platform or any of its features.
• Trainer or client cancellations.
• Perceived lack of results from training services.
• Technical issues or temporary service disruptions.

By purchasing or subscribing to our Services, you acknowledge and agree that all sales are final.

2. Trainer Subscription Fees

Trainers subscribing to IVXPro’s platform are responsible for reviewing all applicable fees before making a purchase. No refunds will be issued for any trainer subscription payments, whether paid monthly, annually, or otherwise. Trainers may cancel their subscription at any time, but cancellation will only prevent future charges and will not result in a refund for any portion of a previously paid subscription period. Failure to utilize the platform does not constitute grounds for a refund.

3. Client Access to Services

Innovexa, LLC processes payments between clients and trainers through Stripe Connect. When a client accepts a trainer’s offer and submits payment, the full program price is held in escrow by Innovexa, LLC and released to the trainer’s connected Stripe account on a weekly basis over the duration of the program, as the trainer delivers the agreed-upon services.

Any portion of the escrowed funds that has not yet been released to the trainer at the time a program is completed, canceled, or disputed remains subject to the refund and disbursement terms outlined in Sections 4 and 5 below. Innovexa, LLC is not responsible for issuing refunds for trainer services beyond what is provided under this Policy.

Any refund requests or disputes must be resolved directly between the client and trainer in the first instance; however, in the event of a dispute involving funds still held in escrow, Innovexa, LLC reserves the right to review the matter and determine the appropriate disbursement of those funds based on objective criteria, including but not limited to the number of sessions or program materials actually delivered, documented communications between the client and trainer, and the refund schedule set out in Section 5.

Clients are responsible for reviewing a trainer’s service details before submitting payment.

4. Trainer Cancellations

If a trainer cancels the agreed-upon program before any services begin, the client will receive a full 100% refund of all funds still held in escrow. This ensures the client is fully reimbursed for any disruption caused by the trainer’s cancellation. Innovexa, LLC will process the refund promptly upon confirmation of the trainer’s cancellation.

5. Client Cancellation Refund Tiers

Once a client has accepted a trainer’s offer and submitted payment, the following refund schedule applies to the portion of funds still held in escrow (i.e., not yet released to the trainer under the weekly payout schedule described in Section 3), based on the stage at which the client cancels.

(1) Cancellation Before Any Materials Are Delivered

If the client cancels after payment but before the trainer has delivered any program materials or content, the client is eligible for a 75% refund of the amount held in escrow. This partial retention compensates the trainer for initial preparation and administrative effort.

(2) Cancellation After Delivery but Before Program Start

If the trainer has delivered the agreed-upon program or materials but the client has not yet begun working with the trainer, the client is eligible for a 50% refund of the amount held in escrow.

(3) Cancellation After Program Has Begun

Once the trainer has actively begun working with the client — for example, sessions have commenced, coaching has been initiated, or program execution is underway — refunds will be prorated based on the portion of the program that remains undelivered.

• If the client cancels, the client is eligible for a refund of the remaining escrowed funds attributable to undelivered sessions or services, less a 10% administrative retention fee payable to the trainer.
• If the trainer cancels, the client is eligible for a full refund of the remaining escrowed funds attributable to undelivered sessions or services, with no deduction.
• Funds attributable to sessions or services already delivered and released to the trainer under the weekly payout schedule are not subject to refund.

Clients are encouraged to review all program details carefully before accepting a trainer’s offer. In the event of a dispute over refund eligibility, Innovexa, LLC will make its determination based on objective criteria, including the number of sessions or materials delivered, the applicable tier under this Section 5, and any documented communications between the client and trainer.

6. Chargebacks and Disputed Payments

We take payment disputes seriously and encourage users to contact us directly at Support@IVXPro.com before initiating a chargeback with their financial institution. In many cases, we can resolve concerns quickly and amicably.

However, chargebacks initiated without first contacting us may be considered a violation of this Refund Policy. Innovexa, LLC reserves the right to take appropriate action for fraudulent or unjustified disputes, including but not limited to:

• Suspending or terminating accounts involved in chargeback disputes.
• Reporting fraudulent disputes to legal authorities.
• Pursuing legal action to recover disputed funds, including associated costs and fees.

7. Modifications to This Policy

Innovexa, LLC reserves the right to modify, update, or change this Refund Policy at any time without prior notice. Any updates will be posted on our website with a revised “Last Updated” date. Your continued use of the Services constitutes acceptance of the revised policy.

8. Contact Information

Innovexa, LLC
Support@IVXPro.com

By using IVXPro’s Services, you acknowledge that you have read, understood, and agree to this Refund Policy, including the strict no-refund terms outlined herein.