Privacy Policy

Innovexa, LLC (“Company,” “we,” “us,” or “our”), operator of IVXPro, respects your privacy and is committed to protecting it through this Privacy Policy. This policy explains how we collect, use, disclose, and safeguard your personal information when you access our website, platform, and services (collectively, the “Services”). By using our Services, you consent to the collection and use of your information as described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information when you use our Services:

a. Personal Information

• Name, email address, phone number, and mailing address.
• Payment and payout details, including information processed through our third-party payment processor, Stripe, for client payments and trainer payouts via Stripe Connect; we do not store full credit card numbers or bank account credentials, as such information is collected and stored directly by Stripe.
• Profile information, including fitness goals, preferences, and other details voluntarily provided by users.
• Account credentials such as usernames and passwords.
• Trainer certification and credential information submitted for verification purposes.
• Trainer-generated content and performance data, including workout programs, training methodologies, client performance outcomes, session frequency, and nutrition data, as described in Section 2.

b. Non-Personal Information

• IP addresses, device information, browser type, and operating system.
• Usage data, including pages visited, features used, and interaction with our platform.
• Cookies and tracking technologies to enhance user experience (see Section 7 for details on cookies).

c. Information from Third Parties

• Social media platforms (if users choose to sign up or log in via third-party accounts).
• Publicly available sources or partners that help us improve our services, including certifying bodies used to verify trainer credentials.

2. How We Use Your Information

We use your information for the following purposes:

• To provide, operate, and improve our Services.
• To personalize user experience and recommend relevant trainers.
• To process client payments, hold funds in escrow, and issue trainer payouts through Stripe Connect in accordance with our Refund Policy.
• To review and resolve payment disputes and determine disbursement of escrowed funds based on objective criteria, including sessions or materials delivered and documented communications between the parties, as described in our Refund Policy.
• To verify trainer certifications and credentials with certifying bodies, and to verify fitness influencers through their associated social media presence, as described in our Disclaimer Policy.
• To communicate with you regarding updates, promotions, and service-related matters.
• To enforce our Terms and Conditions and comply with legal obligations.
• To detect, prevent, and mitigate fraudulent or unauthorized activities, including fraudulent chargebacks and disputed payments.
• To build, train, and improve artificial intelligence and machine learning features, including predictive outcome modeling, personalized recommendations, and performance analytics tools. This use draws on trainer workout programs, training methodologies, client performance outcomes, nutrition data, session frequency, and client feedback submitted through the platform. All such data is aggregated and anonymized prior to AI training use, following a documented anonymization methodology maintained internally by Innovexa, LLC, which is periodically reviewed and audited to help ensure no individual trainer or client identity is revealed, as described in our Terms and Conditions and Intellectual Property Policy.

3. How We Share Your Information

We do not sell or rent your personal information. However, we may share your information under the following circumstances:

a. With Trainers and Clients

• Trainers may receive limited client information to facilitate services.
• Clients may receive limited trainer information, including verified credential status, to evaluate service suitability.

b. With Service Providers

• Stripe and other third-party payment processors for handling client payments, escrow holding, and trainer payouts.
• Analytics providers to monitor and improve our platform performance.
• Cloud hosting providers for data storage and security.

c. For Legal Compliance and Dispute Resolution

• To comply with legal obligations, court orders, or government requests.
• To protect against fraudulent activity, security threats, or violations of our policies.
• To review account, transaction, and communication records as needed to investigate and resolve payment disputes and determine disbursement of escrowed funds based on the objective criteria described in our Refund Policy.

4. Off-Platform Transactions

Our Services are designed to facilitate payments solely through the IVXPro platform’s designated payment system. We do not collect, process, or have visibility into any payment or financial information related to transactions conducted off platform between a trainer and client, including but not limited to cash, PayPal, Venmo, Zelle, or other third-party payment services. As described in our Disclaimer Policy, such off-platform transactions occur entirely at the parties’ own risk and are outside the scope of the data handling described in this Privacy Policy.

5. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer required, we securely delete or anonymize it.

6. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal data:

• The right to access, update, or delete your personal information.
• The right to withdraw consent for marketing communications.
• The right to restrict or object to data processing in certain cases.
• The right to request data portability.

To exercise any of these rights, please contact us at Support@IVXPro.com.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance user experience. You can control cookie preferences through your browser settings. Disabling cookies may impact certain functionalities of our Services.

8. Security Measures

We implement industry-standard security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Children’s Privacy

Our Services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors. If we become aware that a minor has provided us with personal data, we will take steps to delete such information.

10. Third-Party Links

Our Services may contain links to third-party websites. This Privacy Policy does not apply to external sites, and we are not responsible for their content, policies, or practices. We encourage you to review their privacy policies before providing any personal information.

11. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with a revised “Last Updated” date. Your continued use of our Services after any updates constitutes acceptance of the revised policy.

12. Contact Us

For questions or concerns regarding this Privacy Policy, please contact us at Support@IVXPro.com.

By using IVXPro’s Services, you acknowledge that you have read, understood, and agree to this Privacy Policy.