Terms & Conditions

Welcome to IVXPro, a platform owned and operated by Innovexa, LLC (“Company,” “we,” “us,” or “our”). These Terms and Conditions (“Terms”) govern your use of our website, platform, and services (“Services”) that connect clients with personal trainers. By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree, do not use our Services.

1. Acceptance of Terms

By accessing, browsing, or using IVXPro’s platform, you agree to comply with these Terms and all applicable laws. We reserve the right to modify these Terms at any time without prior notice. It is your responsibility to review these Terms periodically. Continued use of the Services after modifications constitutes acceptance of the updated Terms. If you do not agree with any modifications, you must discontinue use of the Services immediately.

2. Services Provided

IVXPro is a digital platform operated by Innovexa, LLC that serves solely as a facilitator for connections between independent personal trainers and clients. We do not provide personal training, health consultations, medical advice, or any form of fitness instruction. Trainers listed on our platform are independent contractors, not employees, agents, or representatives of Innovexa, LLC. We do not verify, endorse, or assume liability for the actions, training methods, or qualifications of any trainer.

Users acknowledge that participation in fitness programs involves inherent risks, including but not limited to physical injury, illness, aggravation of pre-existing medical conditions, or even death. Users are solely responsible for assessing their own physical condition and consulting a physician before engaging in any fitness activities.

3. Medical Disclaimer & Liability Waiver

THE FOLLOWING SECTION CONTAINS AN ASSUMPTION OF RISK AND A WAIVER OF LEGAL RIGHTS. PLEASE READ CAREFULLY.

The information, content, and services provided through IVXPro, including but not limited to workout programs, training advice, dietary recommendations, and health assessments, are for informational purposes only. They do not constitute professional medical advice, diagnosis, treatment, or a substitute for consulting with a licensed healthcare professional.

Consultation with a Physician: Clients must consult with a licensed healthcare provider before beginning any new exercise, nutrition, or wellness program. This is particularly critical for individuals with pre-existing medical conditions, injuries, or other health concerns, including but not limited to heart disease, respiratory conditions, diabetes, high blood pressure, or musculoskeletal disorders.

ASSUMPTION OF RISK AND WAIVER: USERS VOLUNTARILY AND KNOWINGLY ACCEPT ALL RISKS ASSOCIATED WITH PARTICIPATING IN FITNESS ACTIVITIES ARRANGED THROUGH IVXPRO, INCLUDING BUT NOT LIMITED TO MUSCLE STRAIN, SPRAINS, FRACTURES, CARDIOVASCULAR EVENTS, DEHYDRATION, AND OTHER HEALTH COMPLICATIONS, UP TO AND INCLUDING DEATH. BY USING OUR SERVICES, CLIENTS KNOWINGLY, VOLUNTARILY, AND EXPRESSLY WAIVE, RELEASE, AND FOREVER DISCHARGE ANY AND ALL CLAIMS AGAINST INNOVEXA, LLC, IVXPRO, ITS AFFILIATES, EMPLOYEES, AND REPRESENTATIVES FOR ANY INJURIES, DAMAGES, OR ADVERSE HEALTH OUTCOMES RESULTING FROM FITNESS ACTIVITIES FACILITATED THROUGH OUR PLATFORM, INCLUDING CLAIMS ARISING FROM THE ORDINARY NEGLIGENCE OF INNOVEXA, LLC, IVXPRO, ITS AFFILIATES, EMPLOYEES, OR REPRESENTATIVES. THIS WAIVER DOES NOT APPLY TO CLAIMS ARISING FROM GROSS NEGLIGENCE, RECKLESSNESS, OR INTENTIONAL MISCONDUCT.

By checking the acknowledgment box presented at account registration, users confirm that they have read, understood, and voluntarily agree to this assumption of risk and liability waiver.

No Warranty of Results: Innovexa, LLC makes no guarantees regarding fitness outcomes, weight loss, strength gains, or other physical transformations. Results are highly individual and depend on numerous factors, including but not limited to consistency, effort, nutrition, medical history, and genetics.

4. Eligibility

To use our Services, you must be at least 18 years old, have the legal capacity to enter into a binding contract, provide truthful and accurate information during registration, and accept full responsibility for your participation in any fitness-related activities arranged through the platform. Trainers must additionally complete Innovexa, LLC’s verification process before offering services or communicating with clients on the platform.

5. User Accounts & Responsibilities

Users must create an account to access certain features of the platform. You are responsible for maintaining the confidentiality of your login credentials and all activities conducted under your account.

Clients and trainers agree to:

• Provide truthful and accurate information.
• Communicate respectfully and professionally.
• Comply with all applicable laws and ethical fitness practices.
• Accept full responsibility for participation in any fitness-related activities.
• Abide by any additional terms, policies, or agreements specified by Innovexa, LLC.

Innovexa, LLC reserves the right to suspend, terminate, or delete accounts engaging in fraudulent, misleading, abusive, or inappropriate conduct, at our sole discretion, without prior notice or liability.

6. Payments and Fees

• Clients can browse and connect with trainers on IVXPro free of charge. No fees are required to create an account or message trainers through the platform.
• When a client accepts a trainer’s offer, the total charge includes the trainer’s program price plus a platform fee, both shown transparently before checkout.
• Trainers are required to pay a subscription fee to use the platform and gain access to potential clients. Subscription fees may be billed monthly or annually, depending on the plan selected.
• By subscribing to a paid plan, trainers expressly authorize Innovexa, LLC to charge their designated payment method on a recurring basis (monthly or annually, as selected) for the subscription fee until they cancel. This authorization is provided electronically during onboarding and is retained by Innovexa, LLC as required by applicable law.
• Payments between clients and trainers are processed securely through Stripe Connect. When a client accepts a trainer’s offer and submits payment, funds are held in escrow by Innovexa, LLC, and released to the trainer on a weekly basis over the duration of the program.
• If a program is canceled mid-term and the cancellation is disputed, funds may be split on a pro rata basis between the client and trainer.
• Innovexa, LLC does not store payment card details.
• Subscription fees for trainers are non-refundable unless otherwise specified in a refund policy or as required by law.
• Trainers are responsible for understanding the payment terms and conditions before subscribing to IVXPro’s services.

7. Trainer Responsibilities and Code of Conduct

Trainers using IVXPro agree to:

• Maintain valid certifications and professional liability insurance, if required by law or local regulations.
• Provide honest representations of their qualifications, experience, and credentials.
• Avoid making false claims about fitness outcomes or medical benefits.
• Abide by all federal, state, and local regulations related to personal training and fitness coaching.
• Conduct themselves professionally and ethically when interacting with clients.

Innovexa, LLC reviews and verifies trainer credentials submitted during onboarding. Certified trainers are verified through the certifying body associated with their credential. Fitness influencers are verified through their public social media presence and are not required to hold a certifying body credential. In both cases, this verification confirms only that the submitted information matches what the trainer or influencer has represented, and does not constitute an endorsement of a trainer’s skill, judgment, or fitness for a particular client’s needs. Clients remain responsible for assessing whether a trainer is a good fit for their individual goals and circumstances.

By using IVXPro, trainers expressly consent to the collection and use of their workout programs, training methodologies, client performance data, and nutrition data by Innovexa, LLC for the purposes of platform analytics and the development of artificial intelligence features. This data collection is a fundamental condition of using IVXPro, and trainers who do not consent may not use the platform. All such data is aggregated and anonymized prior to AI training use, ensuring no individual trainer or client identity is revealed. Trainers retain ownership of their individual content as outlined in the Intellectual Property Policy.

8. Client Responsibilities & Code of Conduct

Clients agree to:

• Consult a physician before beginning any new fitness program.
• Disclose relevant medical conditions or limitations to trainers.
• Follow agreed-upon training sessions and adhere to trainer guidelines.
• Respect trainers’ time and adhere to scheduled appointments.

Clients understand that trainers cannot guarantee specific fitness outcomes, and Innovexa, LLC is not responsible for any dissatisfaction with a trainer’s services.

9. Liability Limitations & Indemnification

INNOVEXA, LLC IS NOT LIABLE FOR ANY INJURIES, ILLNESSES, OR DAMAGES RESULTING FROM FITNESS ACTIVITIES ARRANGED THROUGH THE PLATFORM. We do not warrant the accuracy, reliability, or effectiveness of any trainer’s advice, training methods, or recommendations. Innovexa, LLC’s verification of trainer certifications or social media presence does not constitute a guarantee of a trainer’s competence, judgment, or suitability for any particular client, and does not create liability on the part of Innovexa, LLC for a trainer’s conduct or performance. USERS EXPRESSLY WAIVE ALL CLAIMS AGAINST INNOVEXA, LLC, INCLUDING CLAIMS ARISING FROM ORDINARY NEGLIGENCE, ARISING FROM THE USE OF THE PLATFORM. Clients and trainers agree to indemnify and hold Innovexa, LLC harmless from any claims, liabilities, damages, or legal disputes arising from their use of the platform.

10. Dispute Resolution & Governing Law

Any disputes shall first be attempted to be resolved through mediation, to be completed within thirty (30) days of a party’s written request for mediation. If the dispute remains unresolved after that period, or if the other party refuses or fails to participate in mediation, either party may proceed directly to binding arbitration, which shall be the exclusive method of dispute resolution.

PLEASE NOTE: By using IVXPro, all users, including trainers and clients located outside of Utah, expressly agree that these Terms are governed by the laws of the State of Utah and that any disputes shall be resolved exclusively through arbitration or litigation in Utah. Users waive any right to bring claims in any other jurisdiction.

11. Contact Information

Innovexa, LLC
Support@IVXPro.com

By using IVXPro’s Services, you acknowledge that you have read, understood, and agree to these Terms and Conditions, including all liability waivers and medical disclaimers outlined herein.